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We make
communication smarter

consulting partner for the telecommunications industry

msg advisors - consulting partner for the telecommunications industry

In a highly saturated market with shrinking margins, changing customer requirements and increasingly short time-to-market, fast and efficient LTE and 5G network expansion is a critical success factor. msg advisors develops successful approaches for the design and implementation of process and IT transformation projects for the telecommunications industry.

We are happy to support you with our expertise in the following focus topics in particular:

Network infrastructure capacity
  • The upcoming generation of 5G mobile communications is a key component of future gigabit networks and requires brand new ICT architectures. We assist you during the rollout of your 5G network, allowing your company to exhaust the full potential of this technology, which is also a key part of your digital transformation
  • To this end, we introduce advanced planning and optimisation tools: allowing you to achieve a faster and optimised LTE rollout, as well as rapid scaling, while also keeping investment costs under control.
  • Autonomous networks function with almost no manual intervention and independently handle their own configuration, monitoring and maintenance. We advise you on the design of autonomous networks for industrial companies, that grow with your company and can adapt to changes in business requirements and markets
Product innovation & business models
  • Within the Internet of Things (IoT), people, machines, systems, logistics systems and products communicate directly with one another. We help you during the planning and optimisation of your IoT solutions and offer support for IoT services.
  • In this regard, the topic of the "Quality of Service (QoS)" of the connections plays a significant role - for instance when it comes to optimal customer journeys for end customers when shopping online or when smart products share information in separate networks. Which QoS would you like to improve? We would be happy to support you with our expertise.
  • The data-driven customer experience is considered a new "currency", which can radically changge a variety of business models. We should you how you can generate value with added value services and monetise data.
Customer management
  • AI-supported interactions with chatbots already play a major role on a cross-sectoral basis. With the msg advisors, you can utilise AI technologies to take your customer service to a new level.
  • Interactive Voice Response (IVR) systems are interactive are speech dialogue systems or even digital receptionists. We show you how you can use VR to improve your telephone-based customer service and reduce waiting times.
  • Would you like to monetise your customer data? Working with us, you can develop suitable measures - to encourage customers to purchase higher-priced products by means of up-selling, for example.
Enterprise architecture & EAI
  • Many companies still host their operational/business support systems (OSS/BSS) on physical servers and in Telko's own data centres. However, the trend is heading towards operation and administration on Public Cloud platforms. We can show you the factors determining the success of cloud platforms and services.
  • Software-defined networks and the Cloud must have optimal compatibility with one another. We advise you as to how you can achieve optimal performance, including in multi-Cloud scenarios.
  • Cloud Interconnect or Dedicated Interconnect provide direct physical connections between corporate networks and public networks. Work with us to develop the ideal procedure, in order to benefit from the advantages of the inexpensive transfer of large data quantities, at corporate-level quality.
Process & assets digitization
  • The digitisation of internal systems and processes is critical to success, in order to achieve greater efficiency, productivity and better communication. We support you throughout your company's tool-supported, internal process digitisation.
  • Robotic Process Automation (RPA) enables companies to effectively automate tasks, to rationalise processes and thus increase the productivity of employees and guarantee positive customer results. We advise you during the integration of smart RPA solutions aiming to tap into savings potential for your customers.
  • In order to guarantee the continual availability of inventory data, inventory systems are a standard feature in data centres. We support you with the integration and provision of support for network planning, monitoring and inventory systems.
Municipal broadband consulting
  • Smart meter roll-out, data trading or online platforms for consumer use: there are numerous challenges when introducing municipal services (value added services) for the intelligent and future-oriented alignment of the municipal infrastructure. We support you during the planning and integration of these services for your customers.
  • In addition to this, we also bring to the table comprehensive expertise on all aspects of the necessary infrastructures relating to broadband expansion. The msg advisors support you, from the targeted planning and design of the broadband and fibre-optic expansion, to the aspects of the broadband promotional programmes that are relevant to you.
  • The Federal Network Agency makes it possible for industrial companies to operate their own local 5G networks. With our help you can manage their expansion and integration - also taking into account the degree of maturity of your customers' automation and Industry 4.0 applications.

Learn more.

Stefan Koch

Stefan Koch

We are looking forward to hearing from you!

Michael Wilk

Michael Wilk

We are looking forward to hearing from you!

"msg advisors broaden the
  industry's horizons."

    Karsten Redenius, member of the msg executive board

       Karsten Redenius, member of the msg executive board
       explains which consulting needs are fulfilled by msg advisors
       and the extent to which the msg group benefits from the
       introduction of the new business consulting brand.

Read the interview

"Transformation heroes
  set the pace"

    Thomas Praska, CEO of msg industry advisors

      Thomas Praska, CEO of msg industry advisors,
      describes what makes a transformation hero and why
      biotechnologists can be good change consultants.

Read the interview

Contact

msg industry advisors ag
Robert-Bürkle-Str. 1
85737 Ismaning

+49 89 96 10 11 300
+49 89 96 10 11 113

advisors@msg.group

News from the msg group

  • msg founding member of the pan-European Master Data Alliance

  • msg wins “Best Workplaces in Germany 2020” award by Great Place to Work®

  • msg and GKS enter into partnership in the field of process automation

  • Dr. Stephan Frohnhoff assumes position as Chairman of the Executive Board at the msg group

  • msg and kühn & weyh expand partnership in the field of digital customer communication

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 The msg group

msg is an independent international group of companies with autonomous regional companies and subsidiaries and over 8,000 employees.

The msg group is active in over 25 countries in the banking, insurance, automotive, food, life science & healthcare, public sector, telecommunications, travel & logistics and utilities sectors. msg also develops integrated software solutions and advises its clients in all aspects of information technology.

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